Terms of Service

Last updated: June 5, 2026

These Terms of Service ("Terms") govern your access to and use of the Detail Suite software, websites, and related services (collectively, the "Service") operated by Detail Suite ("we," "us," or "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Plain-language summary (not a substitute for the full terms): You own your business data. We charge $100/month after a 7-day free trial. You're responsible for getting consent before texting your clients. We provide the Service "as is" and our liability is limited. You can cancel anytime.

1. Account Terms

You must be at least 18 years old and able to form a binding contract to use the Service.
You are responsible for maintaining the security of your account and password. We cannot be liable for loss or damage from your failure to protect your login credentials.
You are responsible for all activity that occurs under your account, including activity by team members you invite and any logins you create for them.
You must provide accurate and complete information when registering and keep it up to date.
One person or legal entity may not maintain more than one free trial.

2. Acceptable Use

You agree not to use the Service to:

Violate any law or regulation, including telemarketing, anti-spam (such as the TCPA and CAN-SPAM Act), data-protection, or consumer-protection laws.
Send unsolicited messages, spam, or any SMS to recipients who have not consented to receive them.
Upload or transmit malicious code, or attempt to gain unauthorized access to the Service, other accounts, or our systems.
Resell, sublicense, or commercially exploit the Service without our written permission.
Interfere with or disrupt the integrity or performance of the Service.

We may suspend or terminate accounts that violate this section.

3. Data Ownership

As between you and us, you own all data you submit to the Service, including your clients, jobs, invoices, photos, and messages ("Your Data"). You grant us a limited license to host, process, transmit, and display Your Data solely to provide and improve the Service. We do not sell Your Data. You may export Your Data at any time using the export tools in the Service.

4. Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. You are the data controller for your clients' information; we act as a data processor on your behalf.

5. SMS Messaging & Consent

The Service lets you send SMS messages to your clients through third-party providers (such as Twilio) using credentials you supply. You are solely responsible for obtaining and documenting the consent required by law before texting any individual.
You agree to honor opt-out requests (e.g., "STOP") promptly and to include your business identity in messages where required.
You are responsible for the content of all messages sent from your account and for all carrier and messaging fees charged by your provider.
We are not a telecommunications carrier and do not guarantee message delivery, timing, or deliverability.

6. Payment Terms

The Service is offered on a subscription basis at $100 USD per month for full access, including unlimited technicians and unlimited jobs.
New accounts receive a 7-day free trial. You must provide a valid payment method to begin the trial. If you do not cancel before the trial ends, you will be automatically charged $100 on day 8 and on the same day each month thereafter.
Payments are processed by our third-party payment processor (Stripe). By subscribing, you authorize us and our processor to charge your payment method on a recurring basis.
Fees are stated exclusive of taxes; you are responsible for any applicable taxes.
If a payment fails, we may retry the charge and will prompt you to update your payment method. If payment remains unresolved, access to the Service may be suspended until the balance is paid.
Except where required by law, fees are non-refundable, including for partial subscription periods.
We may change pricing with at least 30 days' notice; changes apply to the next billing cycle.

7. Cancellation & Termination

You may cancel your subscription at any time. Cancellation stops future charges; you retain access through the end of the current paid period. We do not provide prorated refunds for the current period.
You may export Your Data before cancelling. After termination, we may delete Your Data in accordance with our Privacy Policy and retention practices.
We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to us or others.

8. Service Availability & Changes

We strive to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features at any time. We may perform maintenance that temporarily limits availability.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT IT WILL BE SECURE, TIMELY, OR ERROR-FREE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DETAIL SUITE AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless Detail Suite from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your data, your messaging activity, or your violation of these Terms or any law.

12. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or within the Service. Your continued use after changes take effect constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the United States and the state in which Detail Suite is established, without regard to conflict-of-laws principles. Any disputes will be resolved in the courts located there.

14. Affiliate Program

Detail Suite offers an affiliate program through which active subscribers may earn a recurring commission of $20 USD per month for each new customer they refer who maintains an active paid subscription. Commission accrues only while both the referring affiliate and the referred customer have active, paid subscriptions, and ceases when either subscription is cancelled, lapses, or is refunded.
Commissions are calculated monthly and paid on a monthly basis by a method we designate. We reserve the right to withhold or reverse commissions resulting from fraud, self-referral, chargebacks, refunds, or violations of these Terms.
Taxes & 1099: Affiliates are independent and responsible for their own taxes. Affiliates who earn $600 or more in a calendar year will be issued an IRS Form 1099 and must provide a valid Form W-9 to receive payment.
Disclosure: When promoting Detail Suite, affiliates must clearly and conspicuously disclose their affiliate relationship in accordance with the FTC's endorsement guidelines and applicable law. Affiliates may not make false or misleading claims, bid on Detail Suite trademarks in paid search, or send unsolicited spam.
We may modify, suspend, or terminate the affiliate program, or any affiliate's participation, at any time.

15. Contact

Questions about these Terms? Email support@thedetailsuite.com.

This document is a general template provided for convenience and does not constitute legal advice. You should have it reviewed by a qualified attorney before relying on it for your business.