SMS / Text Messaging Policy
This policy explains how text (SMS) messaging works when you provide your phone number to a detailing business that uses Detail Suite, our auto-detailing CRM software.
Who Sends Messages
Messages are sent by the detailing business you booked with, using the Detail Suite software platform. Detail Suite provides the software and messaging infrastructure that the business uses to text you. The detailing business is the sender and is responsible for obtaining your consent and honoring your opt-out requests. Detail Suite delivers these messages on the business's behalf through Twilio (see "SMS Service Provider" below).
Your Consent
When you provide your phone number on a business's booking page or contact form, you will see this disclosure and a consent checkbox:
Providing your phone number and checking the consent checkbox constitutes your express consent to receive appointment-related messages from that business.
What Types of Messages You Will Receive
Messages are transactional and service-related, tied to the appointment or relationship you started with the business. Message types include:
- Appointment confirmations — confirming the date, time, and service of your appointment.
- Appointment reminders — sent before your scheduled appointment (for example, 24 hours ahead).
- Technician ETA notifications — letting you know when your technician is on the way.
- Job completion notifications — letting you know when your service is finished.
- Follow-up messages — a thank-you after service, a review request, or a reminder that your vehicle may be due for another detail.
You will not receive messages unrelated to the services of the business you contacted.
How Often You Will Receive Messages
Message frequency varies based on your appointment schedule and your activity with the business — for example, how many appointments you book and whether you reply. You may receive messages around the time you book, before an appointment, while your technician is en route, and after service. Recurring follow-up reminders may be sent on a periodic basis until you opt out.
How to Opt Out
You can cancel SMS messages at any time. Simply reply STOP to any message you receive. STOP requests are honored immediately, and the business will stop sending you SMS messages. You may also reply UNSUBSCRIBE, CANCEL, END, or QUIT, or ask the business to remove your number. After you opt out, you may receive one final message confirming that you have been unsubscribed. To resume messages, reply START or provide your number again for a new booking.
How to Get Help
Reply HELP to any message for assistance, or contact the business directly. For questions about the Detail Suite platform itself, email support@thedetailsuite.com.
Message and Data Rates
Message and data rates may apply. Detail Suite and the business do not charge you to receive these texts, but your mobile carrier's standard messaging and data rates may apply depending on your plan. Check with your wireless carrier for details. Carriers are not liable for delayed or undelivered messages.
Consent Is Not Required to Make a Purchase
Consent to receive SMS messages is not a condition of purchasing any goods or services. You may decline SMS messages and still book and pay for services. Phone numbers and SMS consent are never sold, shared, or rented to third parties for marketing purposes.
SMS Service Provider
Detail Suite uses Twilio as its SMS service provider to deliver these messages. Twilio's handling of message data is governed by Twilio's own privacy and data-processing terms.
Supported Carriers
Messages are supported on major U.S. and Canadian wireless carriers. Carrier support is subject to change, and we cannot guarantee delivery on every carrier or in every location.
Privacy
Your phone number and the content of messages are processed only to deliver the texts you've agreed to receive, and are stored in the business's Detail Suite account so the business can see the conversation. SMS consent and phone numbers are never sold or shared for third-party marketing. For full details on how data is handled, see our Privacy Policy.
Your Agreement
By providing your phone number and requesting an appointment, you confirm that you are the owner or authorized user of that phone number and that you agree to this SMS Policy and our Terms of Service.
Changes to This Policy
We may update this SMS Policy from time to time. The "Last updated" date above reflects the most recent revision.
Contact Information
Questions about this policy? Email support@thedetailsuite.com. For appointment-specific questions, contact the detailing business you booked with directly.